Manager, Commercial Operations – eCommerce Packaging

The Manager, Commercial Operations – eCommerce Packaging is responsible for overseeing end-to-end operational execution of the eCommerce packaging business. This includes leadership over estimating, structural design coordination, sourcing, production scheduling, and customer service functions.

This is a highly hands-on leadership role that sits at the intersection of sales and manufacturing, ensuring customer requirements are delivered efficiently, accurately, and profitably. The role plays a critical part in enabling sales growth, improving operational discipline, and enhancing the overall customer experience.

Working closely with the VP & GM, this individual will help drive performance, scalability, and process optimization across the business.

Key Responsibilities

Commercial Operations Leadership

• Lead, coach, and develop a cross-functional team responsible for estimating, customer service, sourcing, and scheduling
• Drive operational excellence across the full order lifecycle (quote to delivery)
• Establish clear priorities, workflows, and accountability across functions
• Identify and implement process improvements to enhance efficiency, responsiveness, and scalability

Estimating & Pricing

• Oversee estimating activities, including review of complex quotes and manufacturing feasibility
• Ensure accuracy of cost inputs, including materials and production assumptions
• Provide pricing guidance and support margin optimization
• Maintain and enhance pricing tools and models

Structural Design Coordination

• Review and provide direction on packaging design concepts to ensure manufacturability and cost-effectiveness
• Manage workflow and timelines for structural design requests
• Collaborate with internal and external stakeholders on design improvements

Sourcing & Vendor Management

• Act as a subject matter expert on materials (paperboard, alternatives, etc.)
• Negotiate pricing and manage supplier relationships
• Identify cost-saving opportunities and alternative sourcing strategies
• Ensure timely availability of materials to meet production and customer timelines

Production Planning & Scheduling

• Oversee production scheduling to balance capacity, customer demand, and operational constraints
• Support resolution of complex scheduling and capacity challenges
• Ensure alignment between customer commitments and production execution

Customer Experience & Service

• Ensure high standards of customer service, order accuracy, and responsiveness
• Support resolution of escalated customer issues
• Foster a culture of accountability and service excellence
• Monitor order progress and delivery performance against commitments

Business Performance & Strategy

• Support the VP & GM in driving business performance, growth, and profitability
• Analyze operational and financial data to inform decision-making
• Contribute to resource planning, process design, and continuous improvement initiatives
• Build strong relationships with key customers and understand market needs

Qualifications and Experience

• Bachelor’s degree in Business, Operations, or related field
• Minimum 5–7 years of experience in a manufacturing, packaging, or print environment
• Experience in estimating, sourcing, or production coordination is strongly preferred
• Demonstrated leadership experience managing cross-functional teams
• Strong business and operational acumen with a focus on execution and results
• Deep understanding of packaging, printing, or converting processes (folding carton/corrugate preferred)
• Proven ability to manage competing priorities in a fast-paced, custom manufacturing environment
• Excellent problem-solving and decision-making skills
• Strong communication and stakeholder management capabilities
• Hands-on, proactive leader with a “roll up your sleeves” mindset
• Proficiency in Excel and ERP systems (Dynamics AX experience is an asset)

Benefits

• Comprehensive Medical, Dental, and Health Benefits to support your well-being
• Retirement Plan – A retirement plan to help you plan for the future.
• Bonus – Annual bonus opportunities based on Company performance and/or Individual goals
• Collaborative Culture– A workplace built on communication, integrity, excellence, respect, and teamwork.
• Work-Life Balance – Support for a healthy balance between work and life.

NOTE:  This job description in no ways states or implies that these are the only responsibilities of this position. The employee will be required to accept additional responsibilities as deemed appropriate by the Manager.

SupremeX is committed to employment equity and equal opportunity in compliance with all applicable Federal, Provincial, and State legislation in both Canada and the United States. We recruit and promote individuals based on merit and without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected characteristic under applicable law.

We welcome and encourage applications from qualified women, men, visible minorities, Indigenous peoples, persons with disabilities, and other underrepresented groups. If you require an accommodation during the recruitment process, please let us know.